Help centre
A clearer answer, before you ship.
What you can explore today, what is coming next, and what still needs to be confirmed.
Start here.
New to the process? Our How it works guide walks through the shipping journey.
Ask a questionCan I register and start shipping now?
Create a personal or business account using your home address and 9-digit TRN, then verify your email. Wait for your assigned US shipping address before sending packages.
When will I receive a US shipping address?
Your account must be verified and assigned an approved warehouse address and identifier. Until then, address activation will show as pending. Do not ship to an unconfirmed address.
Where can I see shipping rates?
The Rates page explains the current availability. An estimate will only be available after an approved rate card and its charge inclusions are published. Historical prices are not live quotes.
What documents should I prepare?
Keep your purchase invoice and order reference available. Your package will show the documents specifically requested for it. Do not send invoices or identity documents through the inquiry form.
How will package tracking work?
Sign in to see verified shipment events, when they occurred, and any action you need to take.
Do you offer pickup or local delivery?
Choose delivery to your preferred address or pickup in your account. Our pickup location is being established. Your pickup ticket will confirm where and when your package is available; wait for confirmation before travelling.