Who is responsible
Mckellar Group of Companies operates Parcels JA. Contact support@parcelsjm.com for support or privacy requests. Business/contact address: [TO BE CONFIRMED]. This draft has no effective date and requires business and legal approval before customer launch.
Information we handle
Account information includes your name, email, telephone number, Taxpayer Registration Number (TRN) and home address. Shipment records include tracking numbers, purchase details, pre-alerts, status history and documents you submit. We also record invoices, payment references, collections, support requests and relevant security and audit events.
TRNs, addresses and uploaded documents are restricted to authorized workflows. Do not submit payment-card details or unrelated sensitive information through support messages or uploads.
Why we use information
We use information to identify customers, manage accounts, process shipments, request supporting documents, assess and explain charges, verify payments, provide support and protect the service. The final notice must document the lawful basis for each purpose, including any customs or recordkeeping obligation, and distinguish required information from optional information.
Providing shipping information does not authorize unrelated marketing. Any future optional marketing must have a separate choice and a way to withdraw it.
Service providers and international processing
The application uses Supabase for authentication, database and private document storage, and Vercel for application hosting. Approved staff receive access based on their duties. Shipment information may need to be shared with the carrier, warehouse, customs or delivery parties involved in the specific shipment, subject to approved arrangements and applicable requirements.
Resend messaging and DMD portal automation are not currently activated. Before launch, confirm all recipients, hosting regions, processor agreements and safeguards for transfers outside Jamaica. This draft does not certify that those assessments are complete.
Documents and security
Uploads are held privately in quarantine while no approved malware scanner is connected. Unscanned files are not available for ordinary review or download. Authorized staff can manage document requests and follow up on missing requirements. Access controls, audit records and restricted storage reduce risk; no system can promise absolute security.
Retention and deletion
Retention schedule: [APPROVE PERIODS FOR ACCOUNT, TRN/ADDRESS, SHIPMENT, DOCUMENT, FINANCIAL, SUPPORT, SECURITY AND BACKUP RECORDS]. We should keep information only for the documented purpose and applicable legal obligations, then securely delete or anonymize it. Legal holds and required financial records may limit immediate deletion. Backup deletion timing and inactive-account handling must be confirmed before launch.
Your rights and requests
Contact support@parcelsjm.com to request access or correction, raise an objection, or ask about deletion and other applicable rights. We may need proportionate identity verification and must explain any lawful limitation. Never email a password or a complete identity document unless a secure approved process specifically requires it.
You may raise a data-protection concern with Jamaica’s Office of the Information Commissioner at oic.gov.jm. Confirm the request-handling procedure, statutory response periods, controller registration and any data protection officer obligations before this draft becomes effective.
Cookies and changes
Authentication uses essential session cookies. Any optional analytics or advertising tools, their purposes and consent controls must be documented before activation. Material policy changes will be explained with a version and effective date after approval.